Return & Replacement Policy
We want you to be thrilled with your purchase! If for any reason your sunglasses arrive damaged, our Return & Replacement Policy ensures a straightforward resolution process.
Return Eligibility
You may request a return or replacement within 7 days of receipt. To process your request, we require clear images of the item. Eligibility is assessed based on the following cases:
- Damaged Item: If your sunglasses arrive damaged, you are eligible for a refund or a replacement, based on your preference.
- Incorrect or Defective Item: If you receive the wrong item or one with a manufacturing defect (not damage-related), only a replacement will be provided.
How to Initiate a Return or Replacement
1. Contact Us: Reach out within 7 days of delivery with your order details.
2. Share Proof: Email clear images of the item so we can verify your request and determine the applicable case.
3. Approval: Once your request is approved, we will proceed with your refund or replacement as per the eligibility above.
Refunds and Replacements
Once your request is approved, we will process your refund or send a replacement within 5-7 business days. Refunds (where applicable) will be issued to the original payment method. Please note that shipping fees are non-refundable.
We're here to ensure you find the perfect shades!